The Psychology of Complaint Handling: Elevating Customer Experience Through Effective Resolution
Customer complaints are an inevitable part of any business, but how they are handled can make a significant difference in...
Customer Experience
Redefined
Get your vanilla jobs done with top quality outsourcing platform that combines the power of on-demand telecalling experts and strategy
Customer Support Expertise
Our commitment & verified ability to deliver tactile results for business goals.
Deepen customer relationships and boost growth with BPO across all channels.
Telecalling / BPO
Expand your sales with our scalable & customised BPO & telecalling solutions. Let us help you make calls to success.
Customer Service / Help Desk
Develop customer relationships & grow. We offer customer support outsourcing with 24*7 services via phone, email and chat.
Inside Sales & Lead Nurturing
Convert potential customers to regular customers with our b2b lead nurturing and sales services.
Recruitment & Staffing
Our in depth knowledge & industry specific expertise makes us the leading call center recruitment & staffing provider.
Why Choose Us
Get the Best Customer Experience
Powerful Team
Powerful team of highly proficient & talented professionals who deliver optimum performance
Updated Work Process
Up to the date & superior level infrastructure and management. We help you decrease service labour costs when it comes to staffing & training
Increase Productivity
We save your time, increase productivity and capacity ultimately improving your accuracy of work
Our Services
What We Do For You
Inbound Service
Cross-sell and up-sell products and services to your existing customers.
Outbound Service
Make calls to prospects informing them about the features and benefits of a particular product or service.
Web Support
Get all web support services like chat, email, ticket resolution and everything else.
Reporting & Analysis
We provide you with detailed insights & reports of your campaigns in progress
Education Counselling
Education counselling services that involve meeting targets, all career counselling solutions.
BPO / KPO
One stop solution for all BPO & KPO services for your work process
About Us
Customer Experience Outsourcing Solutions
Get the best of services & delivery with us. We reduce your workload & help you to focus on core functions. Avail exclusive benefits with our expertise & progressive results.
- Powerful team of highly proficient & talented professionals
- Up to the date & superior level infrastructure.
- Take benefits of specialised workforce at competent rates.
We Completed 1000+ Projects
Successfully & Still Counting
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Successful Lead Conversions
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Tasks Completed
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Client Partners
Our Industry Sectors
Our Project Expertise
We have experience in successfully undertaking projects in a myraid of industries. Trusted by multiple brands, we always hold our work standards high.
Education Industry
We achieved high conversion rates for our clients with our high end education counselling services.
Banking Industry
We provide end to end customer service desk support. Influence the market with quality customer support from our end.
Automobile Industry
Get critical customer support that involves query resolution & complaint management
Hospitality Industry
Complete customer care solutions that involve query processing to process handling
IT Industry
Be it customer support or operation handling, we provide end to end communication support
Market Research
Gain valuable market insights with our methodological & detailed survey management
Testimonials
Clients Feedback
Education Sector
ADA team is enthusiastic, approachable and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with great conduct
Banking Sector
The agents are sharp, professional and driven, and it’s been my experience that everyone on the ADA team cares deeply about the customer’s experience. It has been an amazing work experience.
Automobile Sector
Inbound inquiries from users varied greatly, yet ADA quickly engaged a robust agent to meet business-critical needs. ADA's personable, consultative approach made the process easy.
IT Sector
Unlike many BPOs, ADA does not add to the complexity of a company's support infrastructure - instead, ADA simplifies the complexities and gives the business back valuable time to focus on building.
How We Help You
Verify Leads
Drive Recurring Usage
Increase Customer Satisfaction
Blog Post
Our Latest Blog
The Psychology of Complaint Handling: Elevating Customer Experience Through Effective Resolution
Customer complaints are an inevitable part of any business, but how they are handled can make a significant difference in...
Improving First Call Resolution Rates: Tips and Strategies for CX
First Call Resolution (FCR) is a critical metric in the call center industry, reflecting the ability to resolve customer issues...
Avoid These 5 Common Customer Experience CX Mistakes
In today's competitive business landscape, providing exceptional customer experience (CX) is essential for sustaining success. However, many companies unknowingly make...
Navigating Motivations and Pain Points in the Customer Journey towards CX
In the fast-paced world of customer experience, understanding the intricate workings of customer behavior is not just advantageous—it's essential. Every...
The Psychology of Choice: How Behavioral Economics Shapes Customer Decision-Making in the Customer Journey<br>
In the realm of customer experience, every decision a customer makes is influenced by a myriad of factors, many of...