The Role of AI in Building Employability Skills for the Next Generation
The job market is transforming faster than ever before. The days when a college degree alone could guarantee a stable career are long gone. In this new era, employability is defined not just by what you know, but by how quickly you can learn, adapt, and apply new skills. And right at the center of […]
Improving First Call Resolution Rates: Tips and Strategies for CX
First Call Resolution (FCR) is a critical metric in the call center industry, reflecting the ability to resolve customer issues in a single interaction. High FCR rates lead to increased customer satisfaction, reduced operational costs, and improved agent productivity. Here, we’ll explore effective tips and strategies to enhance FCR in your call center. 1. Invest […]